Terms and conditions
Our Terms and Conditions represent an agreement between EeZee Clean and the Client.
All cleaning equipment will be provided by EeZee Clean, unless prior arrangement and instructions have been made by the Client, and should be safe and in full working order.
If EeZee Clean personnel need to collect keys from a third party's address, outside the postal code of the premises where work is to be carried out, then a £10.00 charge may apply.
If any estimate is given on how long it will take our personnel to do the job, this is only an estimated quote based on the average time it takes to clean a home or office of similar size. The customer is advised that an end of tenancy cleaning may take double the length of time required for a general cleaning.
1. CANCELLATION POLICY
We require 48 hours notice if you wish to cancel or rearrange the day or time for which the domestic service was contracted/requested. Other arrangements can be made by contacting the office prior to the scheduled service. A 50% cancellation fee (of the total amount charged for the service) is applied to notice given in less then 48 hours without reasonable cause.
PLEASE NOTE: Two weeks notice is required in circumstances where a permanent termination of the service is wanted and a contract is in place.
This contract makes you liable for any unsettled invoices until the date of its termination.
Contract customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one there to let them in; or if there is a problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills. Contract customers agree to pay 50% of the price of one cleaning visit in case of a termination of the service if the customer has given less than one week advanced notice of cancellation.
2. INSURANCE
We will do our best to answer all queries and aim to improve our services for the benefit of our customers. To leave the customer with peace of mind, our work is covered by Hiscox Insurers - Policy No:- 1568109
Maximum limit of indemnity in respect to Public Liability has been
set to £1,000,000 and Employer's
Liability Cover for £10,000,000 and Professional Indemnity for £1,000,000 . Our insurance also covers loss of keys.
Any claim must not be used upon new replacement value but based on the current value of the article concerned at the time of work taking place, taking into account wear and tear.
3. COMPLAINTS AND CLAIMS
1. The client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.
2. If the customer has scheduled an Inventory Check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out.
3. EeZee Clean may take up to 5 working days to respond to a complaint.
4. EeZee Clean will not accept a complaint based on an Inventory Check report filed more than 24-hours after the cleaning session.
5. Complaints are accepted verbally over the phone and in writing (letter, e mail ). Complaints must be reported on completion of a job or in the following 24-hours.
6. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewelry, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.
7. Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £40 per household liability limit.
8. EeZee Clean will not be responsible for triggering any alarm system if we have not been informed of the code. Customers should give any special instructions on activation or deactivation of any office or household alarm systems before our staff enter a property.
4. PAYMENT
Please go to Payment Info page where you can find variety of different payment options.
5. LIABILITY
EeZee Clean reserves the right not to be liable for:
1. Completing tasks which are not stated on our task list.
2. Cleaning jobs not complete due to the lack of suitable equipment in full working order, hot water or power.
3. Third party entering or present at the customer's premises during the cleaning process.
4. Wear or discolouration of fabrics becoming more visible once dirt has been removed.
5. Failing to remove old/permanent stains that cannot be removed using standard cleaning methods.
6. Existing damage or spillage that cannot be cleaned/removed completely using cleaning detergents and equipment.
7. Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.
8. If the customer has got items which need special cleaning methods and special cleaning detergents, EeZee Clean reserves the right to ask the customer to provide their own cleaning equipment for these purposes.
9. EeZee Clean will advise the client to provide the specific cleaning detergents and to pass cleaning instructions from you onto the present cleaner.
6. PRIVACY
At EeZee Clean we are committed to protecting your privacy. To be able to provide efficient customer service we need some of your details.
We use customer contact information from details you provide by way of communication such as telephone calls, text messages, e-mails or by post.
We DO NOT store any data online, but securely store information offline.
If you have any enquires regarding our privacy statement, please feel free to contact us via e-mail, post or telephone.
These terms and conditions shall be governed by the relevant
